Important Disclosures

While telephone or video conferencing is a flexible alternative to meeting face-to-face, the client acknowledges and is aware of the potential risks to the confidentiality of telehealth treatment sessions. There are a number of situations that could compromise the confidentiality of the therapeutic conversation. For example, someone may listen in on the conversation; or, be in the same room as the client but outside the view of the camera. Thus, the client should feel comfortable in the environment where they are receiving services and in setting appropriate boundaries to ensure his or her own privacy.

 If connection is lost, Ilese will attempt to establish contact with a client at least one time, using the preferred number for contact. If no answer,  Ilese will leave a message via voicemail and text and will remain available for the scheduled amount of time. A client will be responsible for regular fee for service.

In the event of a crisis and connection is lost, Ilese will attempt to establish contact with a client. If no contact is received within the appropriate amount of time. Ilese will contact local police department for a welfare check. 

Ilese will only offer telehealth through a synchronous interaction. If a client prefer not to receive psychotherapy via telehealth, there is the option to pause treatment or cancel scheduled visits and choose to resume psychotherapy once face-to-face visits are offered. 

What is Telehealth?

Under California law, "Telehealth" is the delivery of health care services using information and communication technologies to consult, diagnose, treat, or educate a patient while the patient is at an “originating site” and the health care provider is at a “distant site.” The “originating site" is the site where a patient is located at the time health care services are provided through a telecommunications system.

1). The practice of telehealth involves providing services in one of two ways. The first mode is through a “synchronous interaction” which is a live, real-time, interactive, audiovisual, two-way communication. An example of a live, real-time, interactive communication is therapy performed over the telephone or through videoconferencing. The second mode is an “asynchronous interaction” which is not a real-time interaction.

2).  An example of an asynchronous interaction is providing therapy via e-mail. Keep in mind that routine e-mail and instant messaging conversations, where professional therapy services are not rendered, are excluded from the definition of telehealth.